public sealed class ResponseMessage.Types.LiveAgentHandoff : IMessage<ResponseMessage.Types.LiveAgentHandoff>, IEquatable<ResponseMessage.Types.LiveAgentHandoff>, IDeepCloneable<ResponseMessage.Types.LiveAgentHandoff>, IBufferMessage, IMessage
Reference documentation and code samples for the Dialogflow v3 API class ResponseMessage.Types.LiveAgentHandoff.
Indicates that the conversation should be handed off to a live agent.
Dialogflow only uses this to determine which conversations were handed off
to a human agent for measurement purposes. What else to do with this signal
is up to you and your handoff procedures.
You may set this, for example:
In the
[entry_fulfillment][google.cloud.dialogflow.cx.v3.Page.entry_fulfillment]
of a [Page][google.cloud.dialogflow.cx.v3.Page] if
entering the page indicates something went extremely wrong in the
conversation.
In a webhook response when you determine that the customer issue can only
be handled by a human.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThe latest version available for \u003ccode\u003eResponseMessage.Types.LiveAgentHandoff\u003c/code\u003e within the Dialogflow v3 API is 2.23.0, with a comprehensive list of past versions ranging from 1.0.0 to 2.22.0 also provided.\u003c/p\u003e\n"],["\u003cp\u003e\u003ccode\u003eResponseMessage.Types.LiveAgentHandoff\u003c/code\u003e is a class used within Dialogflow v3 API to signify that a conversation should be transferred to a human agent, which can be set if a conversation encounters issues or if it is determined a human is required.\u003c/p\u003e\n"],["\u003cp\u003eThe class \u003ccode\u003eResponseMessage.Types.LiveAgentHandoff\u003c/code\u003e inherits from \u003ccode\u003eobject\u003c/code\u003e and implements multiple interfaces, including \u003ccode\u003eIMessage\u003c/code\u003e, \u003ccode\u003eIEquatable\u003c/code\u003e, \u003ccode\u003eIDeepCloneable\u003c/code\u003e, and \u003ccode\u003eIBufferMessage\u003c/code\u003e.\u003c/p\u003e\n"],["\u003cp\u003eThe class \u003ccode\u003eLiveAgentHandoff\u003c/code\u003e has a \u003ccode\u003eMetadata\u003c/code\u003e property of type \u003ccode\u003eStruct\u003c/code\u003e, which allows for custom data related to handoff procedures to be defined.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eLiveAgentHandoff\u003c/code\u003e class has two constructors, one default and one that takes a \u003ccode\u003eLiveAgentHandoff\u003c/code\u003e object to copy the data into the newly created instance.\u003c/p\u003e\n"]]],[],null,[]]
